Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You: Kevin Billingsley, Brooke Billingsley
Editorial Reviews
Review
“We have found Turn Your Customer On to be an excellent source of specific, actionable ideas that we are using to take our game to the next level. I recommend this book to anyone ? looking for thought-provoking ways to delight your customers and grow your business.” — Peter Dunn “CEO, Steak n Shake”
Product Description
Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customerexperience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands ofcustomer service encounters.
