Posted by admin on 04 Nov 2009 at 1:09 am under Business
Editorial Reviews
Review
I’m going to recommend a wonderful source of information, everything a successful restaurant operation needs. “The Restaurant Managers Handbook”. — Food Industry News November 2002, Jim Contis Publisher
New edition of a reference for professionals and newcomers to the field, provides step by step [...]
Posted by admin on 01 Jul 2009 at 10:58 am under Business
Editorial Reviews
From Booklist
That the customer should be–indeed, must be–at the heart of any service company’s strategy is certainly not a cosmos-altering revelation. But the equations, formulas, research, and just plain common sense that three Harvard Business School professors apply to the process of creating a lifetime [...]
Posted by admin on 30 Apr 2009 at 4:53 am under Recommended
Editorial Reviews
Do You Want to Become a Volunteer but feel overwhelmed by the sheer volume of organizations to choose from? Look no further than this revised edition of the bestselling book Make a Difference! Complied and written by Arthur Blaustein, adjunct professor of social and urban policy at the University of [...]
Posted by admin on 07 Mar 2009 at 10:57 am under Recommended
Editorial Reviews
From Publishers Weekly
While academics frequently conduct research to try to unlock the secrets of garnering great wealth, Esquire editor D’Agostino took a more direct—and more entertaining—route: he picked the 20 wealthiest neighborhoods in America and went door to door, garnering interviews with 50 very wealthy, [...]
Posted by admin on 05 Mar 2009 at 9:56 pm under Recommended
Editorial Reviews
Review
Charles W McCall President and Chief Executive Officer, CompuServe, Inc. To survive and succeed in a decade of rapidly changing technologies and increasing global competition for service companies, we must strive to “change the rules of the game.” “Service Breakthroughs” provides a framework to help [...]
Posted by admin on 01 Feb 2009 at 1:42 am under Recommended
Editorial Reviews
Review
M. Anthony Burns Chairman, President, and Chief Executive Officer, Ryder System, Inc. Service Breakthroughs is beautifully illustrated with examples of the winning strategies which some of the country’s most successful service companies have used to move out of the pack and into the [...]
Posted by admin on 26 Jan 2009 at 2:27 am under Recommended
Editorial Reviews
Review
” Finally, someone understands the strategic role of marketing in a service organization. This book offers words to work by.” — Lu M. Cordova, CEO, TixToGo.com
“The number one problem for every service firm today is differentiation. Craig Terrill and Art Middlebrooks challenge [...]
Posted by admin on 16 Dec 2008 at 4:53 pm under Recommended
Review
” Finally, someone understands the strategic role of marketing in a service organization. This book offers words to work by.” — Lu M. Cordova, CEO, TixToGo.com
“The number one problem for every service firm today is differentiation. Craig Terrill and Art Middlebrooks challenge us to [...]
Posted by admin on 12 Dec 2008 at 6:13 pm under Recommended
Review
“‘In today’s world of intense global competition, customer satisfaction is a given. Without it, customers quickly move on to another of their endless choices. And they never return. That’s why The Satisfied Customer is a must read.’ - Jack Trout, author of The 22 Immutable Laws of [...]
Posted by admin on 09 Dec 2008 at 11:51 pm under Recommended
Review
Richard Teeterlink President and CEO, Harley-Davidson, Inc. Provides a succinct formula for achieving service leadership success. — Review
Review
Richard C. BartlettVice Chairman, Mary Kay Corporation, CEO, The Richmont GroupBerry has provided what is desperately needed in many companies: a [...]
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