Workflow Modeling: Tools for Process Improvement and Application Development: Alec Sharp, Patrick McDermott

Efficient workflow throughout an organization is of vital importance in today’s competitive marketplace. This hands-on book teaches you how to visually model the current workflow process to show where redesign will provide the greatest improvement. Bringing together the two disciplines of management and information technology, the methodology involves framing and identifying the business [...]

Business Process Mapping: Improving Customer Satisfaction: J. Mike Jacka, Paulette J. Keller

Editorial Reviews
A holistic approach to harnessing a company’s processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting [...]

Workflow Modeling: Tools for Process Improvement and Application Development: Alec Sharp, Patrick McDermott

Editorial Reviews
Providing proven techniques for identifying, modeling, & redesigning business processes, & explaining how to implement workflow improvement, this book helps you define requirements for systems development or acquisition.
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Business Process Mapping: Improving Customer Satisfaction: J. Mike Jacka, Paulette J. Keller

Editorial Reviews
Product Description
A holistic approach to harnessing a company’s processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting [...]