Leadership Without Easy Answers: Ronald Heifetz

• Filed under: Business

Editorial Reviews

From Library Journal
Heifetz (Kennedy Sch. of Government, Harvard Univ.) presents a new theory of leadership for both public and private leaders in tackling complex contemporary problems. Central to his theory is the distinction between routine technical problems, which can be solved through expertise, and adaptive problems, such as crime, poverty, and educational reform, which require innovative approaches, including consideration of values. Four major strategies of leadership are identified: to approach problems as adaptive challenges by diagnosing the situation in light of the values involved and avoiding authoritative solutions, to regulate the level of stress caused by confronting issues, to focus on relevant issues, and to shift responsibility for problems from the leader to all the primary stakeholders. The theory is applied to an analysis of historical accounts of local, national, and international events. An innovative and thoroughgoing work; highly recommmended for graduate and undergraduate collections.
Jane M. Kathman, Coll. of St. Benedict Lib., St. Joseph, Minn.
Copyright 1994 Reed Business Information, Inc.

Review
Leadership Without Easy Answers is a masterwork of great subtlety, and of punch and practicality. Leadership is not value-free, Mr. Heifetz writes…[The author puts] soul and values squarely back into a vital topic, leadership.
–Tom Peters (New York Times Book Review )

Ronald Heifetz brings knowledge of an astonishingly wide range of disciplines to this study of leadership…As a musician, a cellist, he understands that the quality of a performance depends on the audience as well as on the instrumentalist…As a psychiatrist, Heifetz understands that communities cannot be pushed beyond their capacity to adapt…These insights give to Heifetz’s book an originality and vivacity one rarely associates with studies on leadership. He illustrates his theses with an extraordinary range of cases and examples…Leadership Without Easy Answers reminds us of democracy’s rich potential. It is a bold book and an encouraging one. I hope some of our leaders are out there learning.
–Shirley Williams (Times Higher Education Supplement )

This pioneering study constitutes one of the most insightful and innovative approaches to leadership studies in over a decade…Heifetz masterfully presents his new leadership model by intertwining general theory and prescriptive practical guidance through fertile historical and work-place case studies. Heifetz’s goal is nothing less than a summoning for a new social contract that seeks to revitalize America’s civic ethos by adopting leadership strategies to empower the citizenry rather than to merely enhance the authority of the leader…The upshot of this study should place it in the front line in leadership historiography for years to come.
–R. J. Lettieri (Choice )

Heifetz presents a new theory of leadership for both public and private leaders in tackling complex contemporary problems. Central to his theory is the distinction between routine technical problems, which can be solved through expertise, and adaptive problems, such as crime, poverty, and educational reform, which require innovative approaches, including consideration of values. Four major strategies of leadership are identified: to approach problems as adaptive challenges by diagnosing the situation in light of the values involved and avoiding authoritative solutions, to regulate the level of stress caused by confronting issues, and to shift responsibility for problems from the leader to all the primary stakeholders. The theory is applied to an analysis of historical accounts of local, national, and international events. An innovative and thoroughgoing work; highly recommended. (Library Journal )

Ronald Heifetz has written an interesting and timely book, in which he moves away from the idea of leaders as visionaries and saviors to stressing leadership as an activity as opposed to a position of authority or a set of personal charcateristics.
–Robert Hooijberg (Journal of Leadership Studies )

A superb book for any age, but particularly for our current one, where society is so desperately in need of its wisdom and expertise. Leadership without Easy Answers should be required reading for top managers in all sectors–private, public, and nonprofit. I hope it will also be widely read by the citizenry that is so much in need of an attitude shift on the nature of authority. This book is also very much about citizenship.
–M. Scott Peck, Author of The Road Less Traveled

Alive with insights, concepts, new ideas, just teeming with the kind of creative approach to the study of leadership that I and of course many others esteem. In a field in which there has been a great deal of repetitious work, Heifetz strikes out in ground-breaking directions.
–James MacGregor Burns, Author of Leadership

Remarkably thoughtful, provocative, and useful. This book will be seen as a major contribution that provides a rare interdisciplinary view of leadership in context. Leaders as well as serious students of the process of leadership and the development of leaders need to have this book on their shelves.
–General Walter Ulmer, U. S. Army (Ret.), President and CEO, Center for Creative Leadership, Greensboro, North Carolina

Heifetz turns out to be one of the most thoughtful scholars on leadership. His direct and relevant concepts are pathbreaking.
–James David Barber, Author of Presidential Character

Original and penetrating in its analysis of leadership. This is an excellent book. Important and valuable.
–John Gardner, former Secretary HEW, Founder of Common Cause

Leadership without Easy Answers should go a long way toward clearing up many confusions about leadership. Long a master teacher of leaders, Heifetz’s courses and Harvard’s Kennedy School of Government have been standing-room only for years. Read this book and see why.
–Peter Senge, author of The Fifth Discipline

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Leadership from the Inside Out: Kevin Cashman

• Filed under: Business

Editorial Reviews

Takes on a whole-person approach to leadership that is multidimensional and interdisciplinary.

From the Publisher

Praise for Leadership from the Inside Out

“Research on leadership is clear: leaders must move from task-specific expertise to personal, interpersonal, and strategic excellence to succeed. Cashman’s Leadership from the Inside Out gives you both deep and pragmatic practices to help make this crucial leadership transition.”
–Kenneth R. Brousseau, PhD, CEO, Decision Dynamics LLC

“Kevin Cashman knows people can change, but to really improve the outside, every person needs to understand what’s on the inside. This book walks you through a step-by-step process of self-discovery. Anyone who is serious about personal improvement should contemplate the questions posed by this book.”
–Joseph Folkman, coauthor of The Extraordinary Leader

“Kevin Cashman’s message of staying resilient is critically relevant in today’s high-change, high-stress marketplace. Leadership from the Inside Out provides a set of tools for managing energy and personal engagement, crucial to stay ahead of the game of leading and living.”
–Jim Loehr, CEO, Human Performance Institute, and coauthor of The Power of Full Engagement

“Sooner or later, every leader who would like to lead more effectively finds himself blocked. Kevin Cashman’s book illuminates how we can find the means within ourselves to identify and remove these barriers in order to fulfill our leadership destiny.”
–J.P. Donlon, Editor-in-Chief, Chief Executive

“As leaders, we all need to grow from technical-functional expertise to personal-interpersonal excellence. Leadership from the Inside Out shows us impactful ways to take this journey with integrity and respect for all those we serve.”
–Juergen Brokatzky-Geiger, PhD, Head of Human Resources, Novartis International AG

“Bolstered by strong science and the refined art of leadership development, few books so clearly bring the many aspects of our lives into alignment. Whether you’re taking your own talent or that of others to the next level, Leadership from the Inside Out provides an abundance of tools for authentic, long-term success.”
–Ana Dutra, CEO, Leadership Development Solutions, Korn/Ferry International

“No matter your professional arena, self-understanding and team trust are key to enduring success. Leadership from the Inside Out has brought out the best in our team, showing how our far-reaching talents, values, and experiences all directly fuel performance.”
–Mark Cohon, Commissioner, Canadian Football League

“Leadership from the Inside Out has produced something any manager should admire: long-term value. As a former national bestseller and perennial member on our monthly bestseller list, Cashman’s classic has provoked positive change in leaders of all types and backgrounds for years. This revised and expanded work takes the timeless principles first introduced ten years ago and brings them to life for the next generation of leaders through new examples, new research, and new meaning.”
–Jack Covert, President and Founder, 800-CEO-READ

“Leadership from the Inside Out captures the latest research, the best development model, and the most comprehensive leadership practices to pragmatically and positively impact leadership effectiveness. It has been the foundation for a decade of effective and life-changing coaching with executives around the world.”
–Dee Gaeddert, PhD, President, Lominger International, a Korn/Ferry Company

“From the moment I read the first draft of this book, I knew Kevin Cashman had created a classic. His timeless book continues to stand out in a crowded field of leadership literature because it is both principled and practical. Buy it, read it, and apply it to progress.”
–Ken Shelton, Editor, Executive Excellence

“Cashman is perfecting the wisdom first conveyed a decade ago: there is a concomitant relationship between our internal selves and our external results. Leadership from the Inside Out masterfully bridges the gap between our too severed business lives and personal lives.”
–Arvinder Dhesi, Group Talent Management Director, Aviva

"Cashman’s second edition of Leadership from the Inside Out blends the latest research and the latest tools to give global leaders what they need in today’s competitive marketplace. A must-read for the global leader of today!"
–Lawrence P. Clark, PhD, Director, Korn/Ferry Institute

“Kevin Cashman’s integrated leadership approach inspired my personal and professional transformation. The tools encouraged and still guide me to honor all parts of my self, to connect authentically with others, and to lead with an enriched sense of service.”
–Pablo Gaito, Global Leader, Learning & Development, Cargill, Inc.

“A prosperous business relies not only on the design plan from top management but on the strengths and interconnectivity of its many individual parts. Leadership from the Inside Out boils down the fundamental elements of understanding human capital and has given us strategic capacity to incubate talent from within.”
–Richard P. Kearns, Chief Administrative Officer, Zurich Financial Services

“Leadership from the Inside Out is one of the leadership classics. While it was one of the first business books to capture the crucial link between personal growth and leadership development, it is as relevant today as it was a decade ago. If you read the first one, then you will like this new edition even more!”
–Kevin Wilde, Chief Learning Officer, General Mills, Inc.

“Leadership from the Inside Out is a major paradigm shift in leadership development. It gives you the tools to go directly to the heart of all significant leadership transformation: growing as a person to grow as a leader.”
–Paul Walsh, CEO, Diageo, and former Chairman and CEO, The Pillsbury Company

“Leadership from the Inside Out serves as an important wake-up call for those who are ready to unleash the power of authentic leadership.”
–Ken Melrose, University of St. Thomas Holloran Endowed Chair in the Practice of Management; former Chairman and CEO, The Toro Company; and author of Making the Grass Greener on Your Side: A CEO’s Journey to Leading by Serving

“True adventure always involves the exploration of one’s innermost spirit. Leadership from the Inside Out is a compass that helps you navigate this hidden domain as a means to bring out full leadership capacity with honesty and renewed energy.”
–Ann Bancroft, polar explorer (first woman to reach the North and South Poles) and Founder, Ann Bancroft Foundation

“If you want personal transformation, then buy Leadership from the Inside Out. It will guide you through the unexplored territories we often miss in our frenetic-paced business world.”
–Trudy Rautio, Executive Vice President and CFO, Carlson Hospitality Worldwide

“Leadership from the Inside Out is a testament to the too often forgotten reality that leadership success comes from living your deepest purpose and values as you earn followers, starting with the person in the mirror.”
–Vance Caesar, PhD, leadership coach and mentor, The Vance Caesar Group, and Professor, Pepperdine University

“In the dozen years I have known Kevin Cashman, he has consistently made his work a masterpiece in the art of leading on purpose. His new edition is an intriguing guide to this art, and it inspires us to take it to the next level.”
–Richard J. Leider, Founder, The Inventure Group; author of The Power of Purpose; and coauthor of Repacking Your Bags and Something to Live For

“Authentic leadership lies at the intersection of our deepest spiritual values and our greatest personal gifts. Cashman’s new edition of Leadership from the Inside Out invites you to live at this important crossroads by cultivating the habits and skills needed to enrich your professional life while fostering opportunities for rich and satisfying personal development.”
–Brother Dietrich Reinhart, OSB, President, Saint John’s University, Collegeville, Minnesota

“Breakthroughs in neuroscience and the plasticity of the brain directly connect to Leadership from the Inside Out principles and coaching model. The book gives us the tools we need for leaders to grow and develop.” –Marcelo Montero, President, Health and Nutrition, Cargill, Inc.

–This text refers to the

Paperback
edition.

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Total Leadership: Be a Better Leader, Have a Richer Life: Stewart D. Friedman

• Filed under: Business

Editorial Reviews

From Booklist
Friedman, a former academic and leadership consultant, presents “Total Leadership,” his “four-way” win method that enables a leader to find mutual value at work, at home, in the community, and personally. He explains that his views are not work-life balance, which he considers a zero-sum game. Using exercises, stories, charts, and lists, the author describes Total Leadership as a program for becoming a leader who acts with authenticity by determining what is important, who acts with integrity by respecting all parts of his life, and who acts with creativity by experimenting to find new solutions. Claiming leadership can and must be learned, the author offers step-by-step instructions for using his principles to produce stronger business results while having a richer life and creating opportunities for others. Although this book appears to be a manual for client seminars and an infomercial for his consulting activities, Friedman nevertheless offers thoughtful insight into important leadership qualities that will improve results while allowing for a fulfilling life for leaders and their followers. –Mary Whaley

Review
Friedman…offers thoughtful insight into important leadership qualities that will improve results while allowing for a fulfilling life for leaders and their followers. –Booklist, June 1, 2008

Students talk about Stewart D. Friedman, a management professor at the Wharton School, with a mixture of earnest admiration, gratitude and rock star adoration. –The New York Times, May 28, 2008

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Learning to Lead: A Workbook on Becoming a Leader: Warren Bennis, Joan Goldsmith

• Filed under: Business

Editorial Reviews

On Becoming a Leader has sold nearly 150,000 copies since its publication in 1989. This workbook provides a practical way to work out the issues in Bennis’ bestselling book, showing readers how to assess present leadership skills and then, through theory and exercises, how to improve problem areas.

About the Author
Warren Bennis is Distinguished Professor of Business Administration at the University of Southern California and a consultant to multinational companies and governments around the world. He also chairs the Advisory Board of the Kennedy School’s Center for Public Leadership at Harvard University. He is author of more than thirty books and dozens of other articles on leadership, including Managing the Dream, Organizing Genius, and Learning to Lead. He lives in Santa Monica, California. Warren Bennis is Distinguished Professor of Business Administration at the University of Southern California. One of the nation’s most respected executive consultants, he has advised four presidents and written or edited over twenty books, including the business bestsellers On Becoming a Leader and Organizing Genius. Joan Goldsmith is a management consultant based in Santa Monica. She has worked with Showtime Networks, Wells Fargo, AT&T, Pacific Bell, and others. Formerly on the faculty of the Harvard Graduate School of Education, she is coauthor with Kenneth Cloke of Thank God It’s Monday! 14 Values We Need to Humanize the Way We Work.
–This text refers to an out of print or unavailable edition of this title.

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Successful Manager’s Handbook: Develop Yourself, Coach Others: Susan H. Gebelein

• Filed under: Business

Editorial Reviews

ANSWERS YOU NEED FROM EXPERTS YOU TRUST

How many times have you bought the latest and greatest management book and let it collect dust on your shelf? Management fads come and go, but leaders across the globe know that when they need substance, they’ll find it in Successful Manager’s Handbook.

Fully updated and revised, this 7th edition continues the PDI tradition of providing smart, practical ideas and suggestions that you can use immediately on the job.

Never simplistic, always relevant, Successful Manager’s Handbook is the ideal resource for you, your employees and the people you coach.

“A one-stop shop…a wonderful resource for improving performance.” — D. Bradford Neary Director, Executive & Leadership Development Medtronic, Inc.

“No manager’s toolkit should be without it…indispensable.” — Greg Schaefer Manager, Curriculum Development Learning & Development Rockwell Collins

“Successful Manager’s Handbook answers the perennial question, ‘Now that I know what my strengths and development needs are, exactly what can I do about it?’ This simple, action- and behavior-oriented tool helps everyone prepare specific, meaningful development plans.” — Coleman Peterson President & CEO, Hollis Enterprises Retired EVP-People Wal-Mart Stores, Inc.

“My team and I count on the processes and suggestions in PDI’s Successful Manager’s Handbook to help us focus the business and deliver on long-term strategies. The processes and suggestions also challenge me personally to become a more effective leader in our organization.” — Andrew F. Nelson Vice President, HP & Executive Director HealthPartners Resource Foundation

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Executive Coaching with Backbone and Heart : A Systems Approach to Engaging Leaders with Their Challenges: Mary Beth O’Neill

• Filed under: Business

Editorial Reviews

Review
“Effective leaders require courage, compassion and initiative. O’Neill’s systems-based coaching serves as a guide for both coaches and executives to better enable good decisions and good decision-makers.” — Paul D. Purcell, President, Beacon Development Group

“Executives are tough customers with high expectations. This direct and pragmatic book reveals the importance of the coach’s immmediacy and self-awareness in successful coaching of top leaders.” — Brian Clewes, Senior Vice President, Human Resources, TransAlta Corporation

“Executives are tough customers with high expectations. This direct and pragmatic book reveals the importance of the coach’s immediacy and self-awareness in the successful coaching of top leaders.” –Brian Clewes, senior vice president, human resources, TransAlta Corporation

“O’Neill writes in a way that allows you to see this experienced coach in action. What a wonderful way to learn!” –Geoff Bellman, consultant and author, The Consultant’s Calling

“This is an important book. Executive coaches will find in Executive Coaching with Backbone and Heart a sensible and sensitive process that leads to guaranteed results.” –Carla J. Murray, general manager, The Westin Seattle

“In this book, O’Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation.” –Daryl R. Conner, CEO/President, ODR-USA, Inc.

“Effective leaders require courage, compassion, and initiative. O’Neill’s systems-based coaching serves as a guide for both coaches and executives to better enable good decisions and good decision-makers.” –Paul D. Purcell, president, Beacon Development Group

“O’Neill writes in a way that allows you to see this experienced coach in action. What a wonderful way to learn!” — Geoff Bellman, consultant and author of

“This is an important book. Executive coaches will find “Executive Coaching with Backbone and Heart” by Mary Beth O’Neill to be a sensible and sensitive process that leads to guaranteed results.” — Carla J. Murray, General Manager, The Westin Seattle

If you’ve been looking for sound direction on how to coach top executives, here it is. In Executive Coaching with Backbone and Heart, Mary Beth O’Neill outlines the dynamic approach to coaching leaders that she’s developed over the course of a twenty-year career. Her unique perspective and sage advice, backed by a specific four-phase methodology, gives you the means to successfully manage the coach-client relationship and effect dramatic changes that ensure the business outcomes leaders’ want. It’s a one-of-a-kind guide for executive coaches–both aspiring and established–that fills a long-standing gap in coaching literature.

To read the preface from this book, click here.

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Business & Society: Ethics and Stakeholder Management: Archie B. Carroll

• Filed under: Business

Editorial Reviews

Review
This is a solid Business & Society text; issue coverage is complete, and it’s flexible enough to serve both a quarter and a semester course. The explicit inclusion of ethics will recommend its adoption by most business schools, particularly in these troublesome times. For me, the big pluses are its thoughtful and thought-provoking treatment grounded in solid research.

Cases are excellent, and the general treatment of ethics is more thorough than most texts. The writing style is excellent.
–This text refers to the

Hardcover
edition.

The twin themes of stakeholders and ethics are emphasized in this book with real case histories. It aims to help readers to see the interrelationship or the four major areas of corporate social responsibility: economic, legal, ethical and philanthropic. This edition includes: a discussion of the major stakeholder groups (government, employees, consumers, owners, environment) business ethics, ethics and stakeholder management, global ethics, and 14 new cases.

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The Talent Management Handbook: Creating Organizational Excellence by Identifying, Developing, and Promoting Your Best People: Lance Berger, Dorothy Berger

• Filed under: Business

Editorial Reviews

The Talent Management Handbook explains how organizations can identify and get the most out of high-potential people by developing and promoting them to key positions.

The book explains:

1. A system for integrating three human resources building blocks: organizational competencies, performance appraisal, and forecasting employee/manager potential

2. Six human resources conditions necessary for organization excellence

3. How to link your employee assessment process to career planning and development

The Talent Management Handbook will help you design career plans that boost employee morale, as well as create and sustain excellence in your organization. It is full of simple, efficient, easy-to-follow methods for assessing, planning, and developing high-value people to meet your organization’s current and future needs. And it will help you combine your organization’s diverse human resources activities into a single, cogent system.

Featuring best practices from leading companies as well as contributions from field experts who hold top positions in such leading HR consultancies as AON Consulting, The Hay Group, Hewitt Associates, Right Management Consulting. Sibson Consulting, and Towers Perrin, The Talent Management Handbook is an authoritative resource for creating and maintaining excellence in your organization through people management.

From the Back Cover

The research has shown that, in most organizations, the infrastructure of human resources systems and processes is a jumble of unconnected, incomplete, and inconsistent methodologies. Senior executives and human resources practitioners understand the connection between organization excellence and effective people management. But most organizations, do not have a systemized approach for making this linkage–and it’s hurting their business. The search for this linkage is over. The Talent Management Handbook reveals how to connect organizational excellence to people management by systematically identifying, keeping, developing and promoting the organization’s best people.

Featuring the contributions of leading executives, human resources practitioners, and consultants, this book presents a comprehensive approach to talent management. You will learn the power of integrating your company’s infrastructure of HR assessment, planning, and development tools into a single, cogent system. The Talent Management Handbook explains how to align your company’s people with the current and future needs of the organization by placing employees in positions that maximize their value.

The authors identify three key steps to a human resources strategy that will drive your organization’s success:

1.

Identify, select, and cultivate “Superkeepers”–the employees your organization can not afford to lose

2.

Locate and develop highly qualified backups for key positions, which are critical to organizational continuity

3.

Allocate resources to employees based on actual and/or potential contribution to organizational excellence

The book also explains how to build all your HR disciplines on the “building blocks” of organizational competencies, performance appraisal, and forecast of employee/manager potential. You’ll discover how to enhance employee improvement through coaching, mentoring, constructive dialogue, and feedback from many organization levels. You’ll also learn about powerful reward systems, that support different talent management strategies. The Talent Management Handbook explains how to create a talent management system that dramatically improves your organization’s return on its HR investment, while increasing the overall performance and satisfaction of every member of your organization.

The Key to Organization Excellence is Managing Talent

The Talent Management Handbook explains how organizations can identify and hold onto their most valued employees, but also how to get the most out of “high-potential people” by developing them and promoting them to key positions.

The book explains:

• Three broad measures of organization excellence
• Six human resources conditions necessary for organization excellence
• A talent management system that links your employee assessment process to organizational and individual career planning and development activities

The Talent Management Handbook will help you to design career plans that will boost employee morale, as well as create and sustain excellence in your organization. It is full of simple, efficient, easy-to-follow methods for assessing, planning, and developing high- value people to meet your organization’s current and future needs. And it will help you combine your organization’s diverse human resources activities into a single, cogent system

Featuring best practices from leading companies as well as contributions from field experts who hold top positions in such leading HR consultancies as AON Consulting, The Hay Group, Hewitt Associates, Right Management Consulting, Sibson Consulting, and Towers Perrin, The Talent Management Handbook is the most authoritative resource for creating and maintaining excellence in your organization through people management.

Order The Talent Management Handbook: Creating Organizational Excellence by Identifying, Developing, and Promoting Your Best People: Lance Berger, Dorothy Berger form Amazon.

Effective Succession Planning: Ensuring Leadership Continuity and Building Talent From Within: William J. Rothwell

• Filed under: Business

Editorial Reviews

If you’re looking for a quick, easy, and fun guide to constantly cultivating from within your organization the talent to move up and fill positions left behind by others, don’t look here. Written by a human resources expert who teaches at Penn State, Effective Succession Planning must surely be one of the driest books ever written on this topic, from its aggressively unsexy title and jacket to its college-textbook format and arsenal of supplementary checklists, flowcharts, and exercises.

Having said that, it’s also probably one of the most thorough books on the topic (and a fine complement to The Leadership Pipeline), incorporating methodical and meticulous guidelines to preparing for and quickly filling crucial vacancies at all levels of the organization, from top management to sales, administrative, technical, and production positions. Not only does it lay out a plan for instituting a long-term succession planning program that includes everything from early action steps to ongoing evaluation and revision, it also shows how to develop, monitor, and evaluate talent and skills in individual employees in order to promote effectively from within (although it acknowledges that sometimes the best choices come from outside, and offers key steps for optimizing the outside-search process as well).

Everything is covered here, from the legal implications of hiring and firing and online and high-tech resources to major trends that will affect succession planning in the years ahead. And, thank god, the author has incorporated some case studies–both fictional/composite and those of several large real-life companies–to add some names and faces to a volume that’s about as dry as the Sahara, and (for human-resource professionals, at least) potentially as welcome as a fresh supply of water if you happened to be stuck in such a place. –Timothy Murphy

Review
“For owners who want to get a better grip on best practices in transition management.” — Golf Business

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Executive Power: Use the Greatest Collection of Psychological Strategies to Create an Automatic Advantage in Any Business Situation: David J. Lieberman

• Filed under: Business

Editorial Reviews

Executive Power arms readers with effective, fast-acting techniques that show them, step-by-step, how to get what they need before they and their companies pay a heavy toll for lack of it. This book contains specific, carefully formulated psychological tactics that can be applied to any business situation, with any person. This book offers readers the opportunity to use the most important psychological tools governing human behavior, not just to level the playing field, but to create an automatic advantage in today’s business world. The book will arm the reader with the tactics to:
* Get back any customer you’ve lost.
* Find out who in your company is loyal to you and who is not.
* Get any group of people to get along and work as a team.
* Turn a lazy worker into an ambitious go-getter.
* Fire anyone easily, without an argument or even a difficult conversation.
* Dilute the impact of negative publicity quickly.
* Collect money owed, no matter how long it’s been overdue.
* Inspire your client, colleague, or boss to go along with your idea or plan.
* Manage the unmanageable-get any employee to fall in line with the company line.

From the Inside Flap

Executive Power

In today’s high-octane business world, you need all the advantages you can get. Success isn’t just about making the right decisions or adopting smart strategies. Success also depends on knowing what’s going on around you. As a business leader, imagine if you could almost always tell when people were lying to you, or if you could successfully persuade colleagues, workers, or bosses to always go along with your ideas.

The truth is, you can. All you need is the right knowledge and the basic human powers of perception. In Executive Power, author and PhD David Lieberman gives you the same techniques and strategies of persuasion that are used by the FBI, the U.S. military, mental health professionals, professional negotiators, and leading business executives from major corporations.

Loaded with carefully formulated psychological tactics that you can apply to any person or any situation, Executive Power gives you the ability to get what you need when you need it. More than just strategies or principles, these are solutions to your business problems that will give you a built-in advantage over the competition when you discover how to:

• Get back any customer you’ve lost

• Gain iron-clad loyalty from employees, customers, and clients

• Get any group of people to work together as a team

• Turn a lazy worker into a top producer

• Manage difficult employees with ease and grace

• Quickly soften the impact of negative publicity

• Collect money owed to you, no matter how long overdue

• Spot a bluff from a mile away

• Instantly resolve difficult personality conflicts

When the stakes are this high, can you really afford not to have every tool at your disposal? Executive Power gives you the ultimate tools for running your business.

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