Editorial Reviews
* Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date material. * Expanded coverage of hospitality organizations through case studies and hotel industry examples.
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This is the only strategic management book to focus specifically on the hospitality industry. Through critical analysis of quantitative data, this book clearly shows how to identify internal strengths and weaknesses in an organization. The authors examine the effects of structure, leadership, and culture on management decision-making.
From [...]
Editorial Reviews
An Invaluable Text to Prepare Tomorrow’s Executive Housekeepers for Today’s Hospitality Industry As downsizing practices in the hospitality industry usher in leaner management and fewer operational levels, the role of executive housekeeper is undergoing a dramatic change. Today, the ideal executive housekeeper must be prepared to be a first-line manager–capable of running [...]
Editorial Reviews
Covers the major principles of marketing with a practical, applications oriented approach. This is a core marketing text specifically geared for the hospitality student. It covers the major principles of marketing with a practical, applications oriented approach, rather than traditional marketing texts found in the business programs that focus on a lot [...]
Editorial Reviews
Product Description
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, [...]
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