The Art of Successful Restaurant Service: How to Make More Money for You & the House: Dan Licitra

• Filed under: Recommended

Editorial Reviews

When you concentrate on the fundamentals, the restaurant business can be very lucrative. But most servers are making far less money than they should be, simply because they fail to understand what is important or don’t bother to work at their craft.

Don’t shortchange yourself any longer. In The Art of Successful Restaurant Service, Dan Licitra, who has done just about everything in the restaurant industry, tells you how to boost your income by a minimum of 32 percent. Learn how to:

· Improve your concentration
· Build rapport with guests
· Sell more food and drinks
· Ask the right questions
· Reap the rewards from repeat customers
· Take advantage of special occasions
· And much more!

You don’t have to work an extra day to make more money. You don’t even have to work harder. It’s all about working smarter.

When you’re ready to beef up your take-home pay, thrive in your job, and open career opportunities, this manual has all the motivation, advice, and practical tools you’ll need.

About the Author

Dan Licitra is a seasoned restaurateur and businessman. From owning the business to his beginning as a dishwasher, busboy, server, line cook, or manager, he always strives to build business and profits quickly. Licitra’s ideas and methods motivate his staff to be more financially successful, more easily.

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B & B Know-How: How to Make Money from Your Spare Room: Amy Willcock

• Filed under: Recommended

Editorial Reviews

In this attractively packaged paperback, Amy Willcock reveals the secrets you need to know to make running your B&B fun and profitable. Her lively narrative takes you through all stages of the process: preparing your home, advertising, creating welcoming bedrooms and luxury bathrooms on a budget, laundering the sheets, preparing the ultimate breakfast (for even the most demanding guest), and managing bookings—all this while keeping your profit margin healthy. Also featured are the best stockists for any products that you will need and the definitive answers to frequently asked questions.

About the Author
In 1980, Amy Willcock moved from the USA to the UK with her parents to enter the world of the B&B. The project that started as a retirement amusement for her parents grew into a thriving business of three B&Bs and a hotel. When Amy married Jeremy Willcock she stayed in the business and they now own the Michelin-starred George on the Isle of Wight, a pub and two other hotels. Amy runs lifestyle and Aga workshops, and writes for Aga Links and The Shooting Gazette. She is the author of three bestselling books: Aga Cooking, Amy Willcock’sAga Baking and Amy Willcock’s Aga Know-How.

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Cost Control for the Hospitality Industry, 2nd Edition: Michael M. Coltman

• Filed under: Recommended

Editorial Reviews

In this text, a leading hospitality educator and industry consultant gives readers the means to ensure customer satisfaction and produce acceptable profit margins. Two new chapters review different methods of cost control strategy and operations, including information systems and computerized cost control.

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Time to Make the Donuts: The Founder of Dunkin Donuts Shares an American Journey: William Rosenberg

• Filed under: Recommended

Review
“Bill Rosenberg’s story is truly inspirational He started with a donut, he worked hard and he built an empire.” — Fred Deluca, Founder of Subway

“Rosenberg is the embodiment of the American free enterprise dream.” — Jim Amos, CEO and Chairman of MAIL BOXES, ETC.

“When Rosenberg gives advice, I follow it to the letter. Never has been, and never will be, anyone like him.” — Bud Hadfield, Founder of KWIK KOPY

It all started when Bill Rosenberg took a leap of faith and bet his future on a donut.

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The American Corporation Today: Carl Kaysen

• Filed under: Recommended

From Booklist
In 1960 Harvard economics professor Edward Mason edited a landmark book, The Corporation in Modern Society, that investigated the U.S. corporate system and its role in society. One of the contributors to that work was Kaysen, then a Harvard professor but now a professor of political economy at MIT. He edits this new study of the same subject. More than 30 years have elapsed, and much is different now. Nineteen academicians analyze how and why the corporation and the business environment have changed. Their perspective is multifaceted. MIT professor Thomas Kochan considers the corporation as an employer. Gregory Acs and Eugene Steuerle, both with the Urban Institute, look at the “corporation as a dispenser of welfare and security.” Noted economist Lester Thurow investigates the growing disparities in income among U.S. workers. Academic and larger public libraries should consider this important, scholarly work, which was sponsored by the Sloan Foundation. David Rouse

Review
“The American Corporation Today is an extraordinary and valuable collection of essays. Probably no other institution in America is as important to our economic welfare as large, publicly traded corporations. Yet, in the three and a half decades since Edward S. Mason and others examined the nature and social role of corporations in The Corporation in Modern Society, no other group of authors as distinguished and experienced as the group responsible for this book has attempted such an ambitious study. The authors of this collection bring to the task the wisdom and experience of many decades of study of American corporations, as well as fresh insights from economic, political, sociological, and legal analysis.”–Margaret M. Blair, Senior Fellow, The Brookings Institution

“This is a monumental undertaking and is the best book on the American corporation since the 1932 Berle and Means classic on the modern corporation. It will be essential reading for every student and executive concerned with corporate America.”–Warren Bennis, University Professor and Distinguished Professor of Business Administration, USC, and author of Organizing Genius: The Secrets of Creative Collaboration.

“Academic and larger libraries should consider this important, scholarly work…”–Booklist

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Legalized Casino Gaming in the United States: The Economic and Social Impact: Cathy Hsu

• Filed under: Recommended

Review
“Brings a fresh, new look at one of the areas in tourism that has not received careful and serious consideration in the past; yet it is a major economic contributor with its polarized support and opposition in several communities throughout the United States. . . . Offers a variety of perspectives and provides excellent discussions on historical development and economic and sociocultural impacts of casino gaming in the United States. This book is a great source not only for academicians, but also for community leaders and practitioners.” — Muzaffer Uysal, PhD, Professor of Tourism Research, Virginia Polytechnic Institute and State University, Blacksburg

Covering the entire United States gaming market, Legalized Casino Gaming in the United States provides gaming researchers, policymakers, and hospitality students comprehensive overview of the history, development, legislation, and economic and social impacts of riverboat, land-based, and Native American casino gaming. Containing national and regional research about the industry, this book will provide students with a historical view on gaming and the hospitality industry, offer researchers data and current market status of the industry; and will give policymakers information about the advantages and disadvantages of a gaming industry in their community.

Comprehensive and thorough, Legalized Casino Gaming in the United States is full of case studies, data, and surveys that provide you with credible information on community incomes, residents’ attitudes about gaming, and gaming taxes in certain states. This fact-filled book will help you evaluate and learn about the pros and cons of the industry, including:

reviewing changes in the gaming laws and regulations in particular regions and segments of the industry

explaining laws and regulations by state for riverboat and other Native American land-based gaming

examining negative and positive social impacts of gaming, including crime; quality of life; community services; availability of entertainment, recreation, and cultural activities; community attractiveness, such as reputation, appearance, cleanliness, and traffic; local resident attitudes; and pathological gaming

explaining Nevada’s gaming regulatory system, including the roles of the Nevada Gaming Commission and Gaming Control Board, and discussing issues related to currency transactions, exclusion lists, work permits, customer disputes, and underage gambling

discussing positive economic aspects of Native American gaming, such as tax benefits, in Connecticut, Wisconsin, Oregon, and Minnesota, and how the industry impacts surrounding communities

Examining the industry from ethical, economic, and social standpoints, the contributors offer you several perspectives of a situation, not just one side of an issue, to help you make educated decisions or opinions about gaming. Bolstered with charts, graphs, tables, and future research recommendations, Legalized Casino Gaming in the United States offers you an in-depth and comprehensive look at the gaming industry, helping you weigh the positive and negative effects of one of the most popular areas of hospitality.

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R.G. Dun & Co., 1841$1900: The Development of Credit$Reporting in the Nineteenth Century (Contributions in Economics and Economic History): James D. Norris

• Filed under: Recommended

Review
“Fills an important gap in the literature of American business and economic history.” — Choice

Review
“Fills an important gap in the literature of American business and economic history.”–Choice

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Sport and Adventure Tourism: Kaye Sung Chon, Simon Hudson

• Filed under: Recommended

Discover the secrets to success in sport-related tourism and adventure travel!

This essential handbook of sport-related travel provides an in-depth look at an international industry growing by leaps and bounds. Sport and Adventure Tourism serves as a unique reference resource for sports and tourism professionals, educators and students, presenting an invaluable overview of a niche market that’s rapidly outgrowing its niche. Covering every aspect of sport tourism from historical, economic, and sport-specific starting points, the book features thoughtful and incisive commentary from the foremost experts in the field.

Presented in a concise, easy-to-read format, Sport and Adventure Tourism provides an unrivaled orientation to all facets of sport-related tourism and leisure management. Sports travel (both participatory and spectatorial) and adventure tourism are examined in terms of size and growth of the market, marketing and management strategies, and future prospects. The book includes international, up-to-date case studies, links to relevant Websites and an extensive roster of references.

Sport and Adventure Tourism examines all aspects of sport-related tourism, including:

• planning, developing, and marketing an event
• skiing and snowboarding
• boating, sailing, and fishing
• the “phenomenon” of golf tourism
• mountain-based adventure tourism
• the growing spa industry
• virtual sports tourism-an alternative to travel

This one-of-a-kind primer presents an informative study of sports, leisure, and adventure travel, covering everything from golf tourism to heli-skiing to sports event and spa tourism. A handbook for professionals, a textbook for academics, and a highly readable introduction for anyone interested in sport-related travel, Sport and Adventure Tourism is an essential guide for anyone who takes a not-so-leisurely approach to leisure time.

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Tourism in China: Kaye Sung Chon, Lawrence Yu, Alan A Lew, Zhang Guangrui, John Ap

• Filed under: Recommended

Tourism in China is a comprehensive study of tourism and the travel industry in China - past, present, and future. Since joining many of its Asia-Pacific neighbors in identifying tourism as a vehicle for socioeconomic growth and poverty alleviation, China has become the leader in the Asian travel industry, surpassing all forecasts with high and constant growth in international and domestic tourism activity. In fact, the World Trade Organization predicts that by 2020, China will become the world’s leading tourism destination, receiving 145 million visitors. This timely book examines the diverse opportunities and challenges the country’s tourism industry faces in meeting those projections.
–This text refers to the

Paperback
edition.

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Time to Make the Donuts: The Founder of Dunkin Donuts Shares an American Journey: William Rosenberg

• Filed under: Recommended

Review
“Bill Rosenberg’s story is truly inspirational He started with a donut, he worked hard and he built an empire.” — Fred Deluca, Founder of Subway

“Rosenberg is the embodiment of the American free enterprise dream.” — Jim Amos, CEO and Chairman of MAIL BOXES, ETC.

“When Rosenberg gives advice, I follow it to the letter. Never has been, and never will be, anyone like him.” — Bud Hadfield, Founder of KWIK KOPY

It all started when Bill Rosenberg took a leap of faith and bet his future on a donut.

See all Editorial Reviews

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