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The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners: Bill Withers, Keami D. Lewis

  • Filed under: Business

The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners: Bill Withers, Keami D. Lewis

Editorial Reviews

Every workplace has its share of conflict, and one of training’s universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features:

* Field-proven exercises from the authors’ worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q & A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters

It also includes a jam-packed Trainer’s Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the “My Workshop Starts in Five Minutes” section to fully developed sessions, this book will be every educator’s best friend.

Book Description

"Every workplace has its share of conflict, and one of training’s universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features:

* Field-proven exercises from the authors’ worldwide experience

* Easy-to-follow instructions for preparation, additional reading, and Q & A processes

* Valuable essays on handling conflict situations

* An Exercise Matrix to sort activities by type, length, and other parameters

It also includes a jam-packed Trainer’s Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the ""My Workshop Starts in Five Minutes"" section to fully developed sessions, this book will be every educator’s best friend."

Order The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners: Bill Withers, Keami D. Lewis form Amazon.

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  • The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, Home, and in Life: Barbara Pachter, Susan Magee

    • Filed under: Business

    The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, Home, and in Life: Barbara Pachter, Susan Magee

    Editorial Reviews

    Review
    Barbara Pachter has written a wonderfully perceptive and incredibly constructive book. Instead of complaining when someone does something that annoys you, now you’ll know the basic strategies for handling conflict effectively while feeling good about the experience. Everyone needs to read this book! — Sharon J. Wohlmuth, New York Times best-selling co-author of Sisters, Mothers and Daughters, and Best Friends

    This is one of the best self-help books ever written. I wish this wonderful book had been available to me long ago–it would have saved me years of problems. We face the problems it identifies daily. The help it offers is immediate. — Larry King, Hall of Fame Broadcaster and author of How to Talk to Anyone, Anytime, Anywhere

    When slighted, taken advantage of, or treated rudely, most people will pretend to ignore the situation, complain to friends, or lose their temper. They often miss the most effective strategy of all: directly confronting the situation with a positive attitude. For everyone who was never taught or never realized that between “bully” and “wimp” lies a range of behavior that is positive, dignified, and useful for dealing with life’s bothersome situations, Barbara Pachter offers a thorough, practical, step-by-step guide that combines business etiquette with the principles of assertiveness training. She helps readers assess their usual confrontational style; shows confronters (the good, the bad, and the ugly) in action; explains the three essential steps of positive confrontation; and tells how to think through another person’s position.

    Order The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, Home, and in Life: Barbara Pachter, Susan Magee form Amazon.

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  • Bringing Out the Best in Yourself at Work: How to Use the Enneagram System for Success: Ph.D.,Ginger Lapid-Bogda, Ginger Lapid-Bogda

    • Filed under: Business

    Bringing Out the Best in Yourself at Work: How to Use the Enneagram System for Success: Ph.D.,Ginger Lapid-Bogda, Ginger Lapid-Bogda

    Editorial Reviews

    A proven system for improving your own work and for working better in a team

    Used by such organizations as the Walt Disney Company, Cisco Systems, the Federal Reserve Bank, and the CIA, the Enneagram is a proven psychological system based on nine number types that helps people achieve self-awareness and develop strategic approaches to interpersonal interactions. In Bringing Out the Best in Yourself at Work, Enneagram teacher and business consultant Ginger Lapid-Bodga shows professionals how to apply this popular tool to their work as a way to improve their productivity and help them build positive relationships among coworkers. This practical guide explains how to use the Enneagram to:

    • Provide constructive feedback
    • Prevent and resolve conflict
    • Bring out their strongest leadership skills
    • Discover methods for developing in weaker areas
    • Coach others successfully

    From the Back Cover

    Acclaim for Bringing Out the Best in Yourself at Work

    “This is the first Enneagram book that I have endorsed. The Enneagram is a powerful tool for self-understanding–the gist of emotional healing and a major factor in personal evolution. Here is a good book undertaking to bring the Enneagram to the business world at a time when it has become apparent that the business world controls the world and that our fate depends on the psychospiritual condition of those in it.”
    –Claudio Naranjo, M.D., Enneagram pioneer and author of Character and Neurosis: An Integrative View

    “This solid, well-written book can be used by those new to the Enneagram and those who already know the system and want ways to apply it in the business world.”
    –Don Riso and Russ Hudson, founders of the Enneagram Institute and authors of the bestselling The Wisdom of the Enneagram

    “User-friendly. . . . Ginger Lapid-Bogda’s explanation and interpretation of the Enneagram way of learning more about one’s self is unsurpassed.”
    –W. Warner Burke, Ph.D., author of Organization Change: Theory and Practice

    “A must-have for your ‘go-to’ bookshelf.”
    –Beverly Kaye, Ph.D., co-author of the internationally bestselling Love ‘Em or Lose ‘Em: Getting Good People to Stay

    The Enneagram is a popular, proven psychological system for determining personality types as a path for self-improvement. Now, Enneagram teacher and organizational consultant Ginger Lapid-Bogda gives clear, easy-to-follow instruction for using this powerful tool in the workplace, including techniques for bringing out your strongest leadership skills, improving your weaker areas, and preventing and resolving conflict. You’ll work better, increase the effectiveness of your teams, and build relationships with your coworkers.

    Order Bringing Out the Best in Yourself at Work: How to Use the Enneagram System for Success: Ph.D.,Ginger Lapid-Bogda, Ginger Lapid-Bogda form Amazon.

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  • The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution Series): Christopher W. Moore

    • Filed under: Business

    The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution Series): Christopher W. Moore

    Editorial Reviews

    Review
    “The best book ever written about mediation….A sophisticated, thorough treatment of the subject, it is written clearly and contains a trove of useful examples. A must for anyone seriously interested in the subject of dispute resolution.” (Margaret L. Shaw, principal, Wittenberg, Mackenzie & Shaw, and member of the board, National Institute for Dispute Resolution)

    “Destined to become the standard work for practitioners and students of the mediation process.”

    Mediation has become an integral part of resolving disputes in our increasingly contentious society. And while labor, family, and divorce conflicts were the major part of mediation practice just a decade ago, now the field has exploded to include a growing range of commercial, interpersonal, public, and international arenas.The Mediation Process, originally published in 1986, has been a vital resource in the field for the practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. Now the long-awaited new edition has been revised and expanded to include comprehensive coverage of the most contemporary issues in mediation practice?and to provide updated bibliographical resources.

    Order The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution Series): Christopher W. Moore form Amazon.

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  • The Dynamics of Conflict Resolution: A Practitioner’s Guide: Bernard Mayer, Bernard S. Mayer

    • Filed under: Business

    The Dynamics of Conflict Resolution: A Practitioner's Guide: Bernard Mayer, Bernard S. Mayer

    Editorial Reviews

    Review
    “In Mayer’s book, the author presents a particularly unique perspective on the resolution of disputes and the prevention of conflict.” (Mediate.com, 1/02)

    This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes–both cognitive and psychological–that successful mediators and other conflict resolvers draw upon.

    Order The Dynamics of Conflict Resolution: A Practitioner’s Guide: Bernard Mayer, Bernard S. Mayer form Amazon.

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  • Mediation Career Guide: A Strategic Approach to Building a Successful Practice: Forrest S. Mosten

    • Filed under: Recommended

    Mediation Career Guide: A Strategic Approach to Building a Successful Practice: Forrest S. Mosten

    Editorial Reviews

    Review
    “This volume anticipates and answers all the practical questions about becoming a mediator and provides a map for those interested in successfully traveling the mediation path.” (Jay Folberg, professor of law and mediator, University of San Francisco and past president, Academy of Family Mediators and Association of Family and Conciliation Courts)
    “For all aspiring mediators who have asked the question “How do I make mediation my career?” this book is for you.’”(Bernard Mayer, partner, CDR Associates, Boulder, Colorado, and author of The Dynamics of Conflict Resolution )
    “A complete (how is it that he misses nothing?) and practical guide filled with brilliant ideas, useful tools, ‘just go do it’ insights, and invaluable advice for all.”(Daniel Bowling, executive director, Association for Conflict Resolution)
    Recommended Book of the Month (November): Mediation Career Guide by Forrest S. Mosten. If you have ever considered trying to make mediation your day job, this is the book to buy and read. It will help you decide if you have the skills, personality and commitment necessary to become a full-time mediator. It starts by pointing out the time and difficulty three famouse mediators had in establishing their careers (Mosten, Meirding and Melamed) and then gives further examples. It has self assesment materials (usefull ones, not fluff) and contains a solid, direct and applied set of tools for marketing your practice, considering your options, and developing yourself as a mediator. NOT merely a collection of handouts, previous materials or musings, well edited and complete. (Stephen R. Marsh, a mediator in Dallas, Texas. http: //adrr.com/index.htm ADR Resources)
    “Thisbook applies useful advice about operating a professional services business to the special needs of mediators and is thus a valuable resource to both new and seasoned practitioners. (Virginia Mediation Network News, 1/02)

    “This volume anticipates and answers all the practical questions about becoming a mediator and provides a map for those interested in successfully traveling the mediation path.” (Jay Folberg, professor of law and mediator, University of San Francisco and past president, Academy of Family Mediators and Association of Family and Conciliation Courts)

    “For all aspiring mediators who have asked the question “How do I make mediation my career?” this book is for you.’”(Bernard Mayer, partner, CDR Associates, Boulder, Colorado, and author of The Dynamics of Conflict Resolution )

    “A complete (how is it that he misses nothing?) and practical guide filled with brilliant ideas, useful tools, ‘just go do it’ insights, and invaluable advice for all.”(Daniel Bowling, executive director, Association for Conflict Resolution)

    Recommended Book of the Month (November): Mediation Career Guide by Forrest S. Mosten. If you have ever considered trying to make mediation your day job, this is the book to buy and read. It will help you decide if you have the skills, personality and commitment necessary to become a full-time mediator. It starts by pointing out the time and difficulty three famouse mediators had in establishing their careers (Mosten, Meirding and Melamed) and then gives further examples. It has self assesment materials (usefull ones, not fluff) and contains a solid, direct and applied set of tools for marketing your practice, considering your options, and developing yourself as a mediator. NOT merely a collection of handouts, previous materials or musings, well edited and complete. (Stephen R. Marsh, a mediator in Dallas, Texas. http://adrr.com/index.htm ADR Resources)

    “This book applies useful advice about operating a professional services business to the special needs of mediators and is thus a valuable resource to both new and seasoned practitioners. (Virginia Mediation Network News, 1/02)

    Review
    “This volume anticipates and answers all the practical questions about becoming a mediator and provides a map for those interested in successfully traveling the mediation path.” —Jay Folberg, professor of law and mediator, University of San Francisco and past president, Academy of Family Mediators and Association of Family and Conciliation Courts

    “For all aspiring mediators who have asked the question “How do I make mediation my career?” this book is for you.’” —Bernard Mayer, partner, CDR Associates, Boulder, Colorado, and author of The Dynamics of Conflict Resolution

    “A complete (how is it that he misses nothing?) and practical guide filled with brilliant ideas, useful tools, ‘just go do it’ insights, and invaluable advice for all.” —Daniel Bowling, executive director, Association for Conflict Resolution

    Order Mediation Career Guide: A Strategic Approach to Building a Successful Practice: Forrest S. Mosten form Amazon.

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  • Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities: Mark Gerzon

    • Filed under: Recommended

    Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities: Mark Gerzon

    Editorial Reviews

    A New Model of Leadership for a Divided World

    As our world grows smaller, opportunities for conflict multiply. Ethnic, religious, political, and personal differences drive people apart—with potentially disastrous consequences—and it’s the task of perceptive leaders to bring them together again.

    World-renowned mediation expert Mark Gerzon argues that leaders have failed to rise to this challenge. Our organizations, schools, and governments remain filled with divisive dictators and everyday managers, instead of what he calls mediators—leaders who transform conflict so that everyone can move forward together.

    Through absorbing examples drawn from decades of work with organizational, political, and global conflicts of all kinds, Leading Through Conflict provides a powerful new framework for the leader as mediator, and outlines eight specific tools these leaders use to transform seemingly intractable differences into progress on deep-seated problems.

    Both practical and passionate, this book makes the tools of cross-border leaders accessible to anyone who wants to help create healthier companies, communities, and countries.

    About the Author
    Mark Gerzon, hailed by the New York Times as an “expert in civil discourse,” has worked as a facilitator and leadership trainer for the United Nations, the US House of Representatives, and a wide range of corporate and civic organizations around the world for more than a decade. He is the author of several books, including two bestsellers.

    Order Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities: Mark Gerzon form Amazon.

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  • Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities: Mark Gerzon

    • Filed under: Recommended

    Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities: Mark Gerzon

    Editorial Reviews

    A New Model of Leadership for a Divided World

    As our world grows smaller, opportunities for conflict multiply. Ethnic, religious, political, and personal differences drive people apart—with potentially disastrous consequences—and it’s the task of perceptive leaders to bring them together again.

    World-renowned mediation expert Mark Gerzon argues that leaders have failed to rise to this challenge. Our organizations, schools, and governments remain filled with divisive dictators and everyday managers, instead of what he calls mediators—leaders who transform conflict so that everyone can move forward together.

    Through absorbing examples drawn from decades of work with organizational, political, and global conflicts of all kinds, Leading Through Conflict provides a powerful new framework for the leader as mediator, and outlines eight specific tools these leaders use to transform seemingly intractable differences into progress on deep-seated problems.

    Both practical and passionate, this book makes the tools of cross-border leaders accessible to anyone who wants to help create healthier companies, communities, and countries.

    About the Author
    Mark Gerzon, hailed by the New York Times as an “expert in civil discourse,” has worked as a facilitator and leadership trainer for the United Nations, the US House of Representatives, and a wide range of corporate and civic organizations around the world for more than a decade. He is the author of several books, including two bestsellers.

    Order Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities: Mark Gerzon form Amazon.

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  • Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities: Mark Gerzon

    • Filed under: Recommended

    Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities: Mark Gerzon

    A New Model of Leadership for a Divided World

    As our world grows smaller, opportunities for conflict multiply. Ethnic, religious, political, and personal differences drive people apart—with potentially disastrous consequences—and it’s the task of perceptive leaders to bring them together again.

    World-renowned mediation expert Mark Gerzon argues that leaders have failed to rise to this challenge. Our organizations, schools, and governments remain filled with divisive dictators and everyday managers, instead of what he calls mediators—leaders who transform conflict so that everyone can move forward together.

    Through absorbing examples drawn from decades of work with organizational, political, and global conflicts of all kinds, Leading Through Conflict provides a powerful new framework for the leader as mediator, and outlines eight specific tools these leaders use to transform seemingly intractable differences into progress on deep-seated problems.

    Both practical and passionate, this book makes the tools of cross-border leaders accessible to anyone who wants to help create healthier companies, communities, and countries.

    About the Author
    Mark Gerzon, hailed by the New York Times as an “expert in civil discourse,” has worked as a facilitator and leadership trainer for the United Nations, the US House of Representatives, and a wide range of corporate and civic organizations around the world for more than a decade. He is the author of several books, including two bestsellers.

    Order Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities: Mark Gerzon form Amazon.

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  • Mastering Business Negotiation : A Working Guide to Making Deals and Resolving Conflict: Roy J. Lewicki, Alexander Hiam

    • Filed under: Recommended

    Mastering Business Negotiation : A Working Guide to Making Deals and Resolving Conflict: Roy J. Lewicki, Alexander Hiam

    Editorial Reviews

    Review
    “I recommend this book for anyone involved in business negotiations or in taking a leadership role in their workplace. It covers a great many important skills in an intelligent and helpful manner.”
    —Quint Studer, author, Hardwiring Excellence and Results That Last

    “Negotiation is one of the most important parts of business, yet it is one we sometimes pay the least attention to. The book is a must-read for any business person who wants to take their business to the next level.”
    —Celia Rocks, author, Brilliance Marketing Management; president, Rocks-DeHart Public Relations

    Mastering Business Negotiation is a handy resource for any leader or manager who needs practical strategies and ideas when conducting business negotiations. Grounded in solid research, the authors - experts in the field of business negotiation - reduce the huge volume of available information into an accessible handbook for busy executives who need to prepare for everyday negotiations as well as for more demanding and complex negotiation situations.

    Mastering Business Negotiation offers down-to-earth advice for learning to play the negotiation game and shows how to:

    • Understand the game so you can better control what happens
    • Predict the sequence of negotiation activities and move from disagreement toward agreement
    • Identify the strategies and tactics of other players in the game.
    • Apply the rules of the game - the “do’s and don’ts” that will ultimately lead to success

    See all Editorial Reviews

    order Mastering Business Negotiation : A Working Guide to Making Deals and Resolving Conflict: Roy J. Lewicki, Alexander Hiam now and save money!

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