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The Mind and Heart of the Negotiator (2nd Edition): Leigh L. Thompson

  • Filed under: Business

The Mind and Heart of the Negotiator (2nd Edition): Leigh L. Thompson

Editorial Reviews

At last, a negotiation book that provides an integrated, big-picture view of what to do and what to avoid at the bargaining table based on the latest research findings! Combining a strong applied flavor with straightforward and lively writing, The Mind and Heart of the Negotiator presents a unified, and comprehensive overview of the insights, strategies, and practices inherent to successful negotiations and addresses the most common myths and pitfalls that plague negotiators. This unique book weaves together a wide range of disciplines in its study of negotiation and discusses distributive negotiation, win-win negotiation, developing a negotiating style, creativity and problem solving, and cross-cultural negotiation. For those in psychology, sociology, and organizational behavior economics interested in improving their negotiation skills.

From the Back Cover
At last, a negotiation book that provides an integrated, big-picture view of what to do and what to avoid at the bargaining table based on the latest research findings! Combining a strong applied flavor with straightforward and lively writing, The Mind and Heart of the Negotiator presents a unified, and comprehensive overview of the insights, strategies, and practices inherent to successful negotiations and addresses the most common myths and pitfalls that plague negotiators. This unique book weaves together a wide range of disciplines in its study of negotiation and discusses distributive negotiation, win-win negotiation, developing a negotiating style, creativity and problem solving, and cross-cultural negotiation. For those in psychology, sociology, and organizational behavior economics interested in improving their negotiation skills.

Order The Mind and Heart of the Negotiator (2nd Edition): Leigh L. Thompson form Amazon.

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  • The Leader in You (Cassette): Dale Carnegie, Stuart Levine, Ross Klavan

    • Filed under: Business

    The Leader in You (Cassette): Dale Carnegie, Stuart Levine, Ross Klavan

    Editorial Reviews

    Despite the wealth of technical advances in the 1990s workplace, managing, motivating, and communicating remains a challenge. The Leader in You adapts the simple, time-tested management theories of Dale Carnegie to this high-tech environment with refreshing results. Read in an engaging but direct tone, the tape’s pace is varied with excerpts from recent management studies and anecdotes from contemporary business leaders. It’s a sound introduction to leadership skills for anyone working in the public, private, or nonprofit sector. (Running time: 1.5 hours, one cassette) –Sharon Griggins

    From Publishers Weekly
    Essentially an updating of Dale Carnegie’s enormously successful books of the 1930s and ’40s ( How to Win Friends and Influence People has thus far sold 30 million copies), this book adds little new material. The major difference is that this effort is more unabashedly focused on influencing people in order to make money, which is logical since the book is aimed at business people. Carnegie’s rules are reiterated: be euphoric if you can and, if you can’t, at least don’t be negative; respect others and try to make them feel praiseworthy and deserving of recognition; listening is just as important as talking, perhaps more so. Business people are advised that they can be leaders if they realize that the pyramidal structure of the corporation is being replaced by teamwork; and if they set goals and keep them constantly in mind, business people have a good chance of realizing their objectives. Thus, while Levine, CEO of Dale Carnegie, and Crom, a vice-president of the firm, offer little that’s original, one senses that sales will be excellent.
    Copyright 1993 Reed Business Information, Inc.
    –This text refers to an out of print or unavailable edition of this title.

    Order The Leader in You (Cassette): Dale Carnegie, Stuart Levine, Ross Klavan form Amazon.

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  • Executive Power: Use the Greatest Collection of Psychological Strategies to Create an Automatic Advantage in Any Business Situation: David J. Lieberman

    • Filed under: Business

    Executive Power: Use the Greatest Collection of Psychological Strategies to Create an Automatic Advantage in Any Business Situation: David J. Lieberman

    Editorial Reviews

    Executive Power arms readers with effective, fast-acting techniques that show them, step-by-step, how to get what they need before they and their companies pay a heavy toll for lack of it. This book contains specific, carefully formulated psychological tactics that can be applied to any business situation, with any person. This book offers readers the opportunity to use the most important psychological tools governing human behavior, not just to level the playing field, but to create an automatic advantage in today’s business world. The book will arm the reader with the tactics to:
    * Get back any customer you’ve lost.
    * Find out who in your company is loyal to you and who is not.
    * Get any group of people to get along and work as a team.
    * Turn a lazy worker into an ambitious go-getter.
    * Fire anyone easily, without an argument or even a difficult conversation.
    * Dilute the impact of negative publicity quickly.
    * Collect money owed, no matter how long it’s been overdue.
    * Inspire your client, colleague, or boss to go along with your idea or plan.
    * Manage the unmanageable-get any employee to fall in line with the company line.

    From the Inside Flap

    Executive Power

    In today’s high-octane business world, you need all the advantages you can get. Success isn’t just about making the right decisions or adopting smart strategies. Success also depends on knowing what’s going on around you. As a business leader, imagine if you could almost always tell when people were lying to you, or if you could successfully persuade colleagues, workers, or bosses to always go along with your ideas.

    The truth is, you can. All you need is the right knowledge and the basic human powers of perception. In Executive Power, author and PhD David Lieberman gives you the same techniques and strategies of persuasion that are used by the FBI, the U.S. military, mental health professionals, professional negotiators, and leading business executives from major corporations.

    Loaded with carefully formulated psychological tactics that you can apply to any person or any situation, Executive Power gives you the ability to get what you need when you need it. More than just strategies or principles, these are solutions to your business problems that will give you a built-in advantage over the competition when you discover how to:

    • Get back any customer you’ve lost

    • Gain iron-clad loyalty from employees, customers, and clients

    • Get any group of people to work together as a team

    • Turn a lazy worker into a top producer

    • Manage difficult employees with ease and grace

    • Quickly soften the impact of negative publicity

    • Collect money owed to you, no matter how long overdue

    • Spot a bluff from a mile away

    • Instantly resolve difficult personality conflicts

    When the stakes are this high, can you really afford not to have every tool at your disposal? Executive Power gives you the ultimate tools for running your business.

    Order Executive Power: Use the Greatest Collection of Psychological Strategies to Create an Automatic Advantage in Any Business Situation: David J. Lieberman form Amazon.

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  • Successful Manager’s Handbook, 6th Edition: Lisa A. Stevens, Carol J. Skube, David G. Lee

    • Filed under: Business

    Successful Manager's Handbook, 6th Edition: Lisa A. Stevens, Carol J. Skube, David G. Lee

    Editorial Reviews

    Review
    “The [Successful Manager's] Handbook is excellent with regard to both quantity–the number of topics and material covered–and quality.” — HR Magazine, April, 2001

    “Thorough, succinct, and insightful, the ‘Successful Manager’s Handbook’ . . . belongs on every manager’s bookshelf, the closer to hand the better.” — Anne Fisher, FORTUNE Magazine’s

    Mangers often learn how to lead and manage while doing their jobs. The ‘Successful Manager’s Handbook’ helps you fulfill two of your most important roles as a manager–developing yourself and coaching others.

    Develop Yourself More than 800,000 managers around the world have used these proven and trusted development suggestions to answer on-the-job questions, build leadership qualities and map their road to success. You can too! Whether you’re looking for down-to-earth advice, building a development plan, or working to improve specific skills, this book can help you.

    Coach Others Never coached before? Need new coaching ideas? Don’t worry, effective coaches are developed, not born. You can use the ‘Successful Manager’s Handbook’ to develop your coaching skills and in the practice of coaching others. This book shows you how to attract and retain the talent you need for success, provide effective feedback, orchestrate learning opportunities, and groom high potential performers.

    Order Successful Manager’s Handbook, 6th Edition: Lisa A. Stevens, Carol J. Skube, David G. Lee form Amazon.

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  • Process Consultation Revisited: Building the Helping Relationship (Prentice Hall Organizational Development Series) (Addison-Wesley Series on Organization Development): Edgar H. Schein

    • Filed under: Business

    Process Consultation Revisited: Building the Helping Relationship (Prentice Hall Organizational Development Series) (Addison-Wesley Series on Organization Development): Edgar H. Schein

    Editorial Reviews

    The latest edition to the Ed Schein’s well-loved set of process consultation books, this new volume builds on the content of the two that precede it and explores the critical area of the helping relationship. Process Consultation Revisited focuses on the interaction between consultant and client, explaining how to achieve the healthy helping relationship so essential to effective consultation. Whether the advisor is an OD consultant, therapist, social worker, manager, parent or friend, the dynamics between advisor and advisee can be difficult to understand and manage. Drawing on over 40 years of experience as a consultant, Schein creates a general theory and methodology of helping that will enable a diverse group of readers to navigate the helping process successfully.

    About the Author
    Edgar H. Schein is the Sloan Fellows Professor of Management Emeritus and Senior Lecturer at MIT’s Sloan School of Management. He started his education at the University of Chicago, received his B.A. and M.A. from Stanford University, and earned his Ph.D. in social psychology at Harvard University in 1952. Dr. Schein has published several books, including Process Consultation, Volume I: Its Role in Organization Development (1922, 2nd edition 1988), Career Dynamics (1978), Organizational Psychology (1980), Organizational Culture and Leadership (1985 2nd edition 1992), Career Anchors: Discovering your Real Values (1985) and Process Consultation, Volume II: Lessons for Managers and Consultants (1987), as well as numerous journal articles. He is a Fellow of the Academy of Management and the American Psychological Association, he has been a management and organization development consultant to many corporations and government agencies in the United States and abroad.

    Order Process Consultation Revisited: Building the Helping Relationship (Prentice Hall Organizational Development Series) (Addison-Wesley Series on Organization Development): Edgar H. Schein form Amazon.

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  • Negotiation Boot Camp: How to Resolve Conflict, Satisfy Customers, and Make Better Deals: Ed Brodow

    • Filed under: Business

    Negotiation Boot Camp: How to Resolve Conflict, Satisfy Customers, and Make Better Deals: Ed Brodow

    Editorial Reviews

    From Publishers Weekly
    Brodow (Beating the Success Trap) covers familiar territory in this primer on common negotiations like buying a new home or asking for a raise at work. There are also plenty of lists, such as 10 traits for successful negotiation (including being a good listener and knowing when to walk away), and three rules for achieving a win-win outcome. There are no surprises: the pointers are all along the lines of “ask for a better outcome than you are willing to settle for” and “make minor concessions.” But Brodow brings a straightforward delivery to his material, based on a long-running seminar he’s presented to blue-chip clients like Microsoft, Starbucks and Goldman Sachs. Drawing heavily upon his own professional and personal experiences as a U.S. Marine and a professional actor, he shows how to achieve “win-win” scenarios in various settings, suggesting that such collaborations are what makes negotiation one of humanity’s greatest accomplishments. Readers who aren’t looking for revolutionary techniques will find that Brodow’s tactics get the job done. (Dec.)
    Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
    –This text refers to the

    Hardcover
    edition.

    From Booklist
    Negotiation is not just for lawyers anymore. In everything we do, negotiation can play a key role, and Brodow, founder of the like-titled (and trademarked) seminar, shows how being a top-notch negotiator can help in all aspects of life. He starts out by breaking down assumptions that many people have about the art of negotiating, such as that you must be a tough person to be a good negotiator or that good negotiators are, by nature, bullies. Brodow attributes his know-how to his upbringing, where he earned an “MBA: Master of Brooklyn Acumen.” His tips are clearly laid out and easy to follow, emphasizing the need to look at the situation from the perspective of the opponent in order to make the best deals. Given that a negotiation is not a one-side-takes-all endeavor but rather a series of concessions until an amicable results is reached, Brodow offers sound advice for knowing how much to concede and when, and how to know when to play one’s cards closer to the chest. Whether negotiating for a new job, a car purchase, or selling one’s home, there’s something for everyone in this practical guide. Mary Frances Wilkens
    Copyright © American Library Association. All rights reserved
    –This text refers to the

    Hardcover
    edition.

    Order Negotiation Boot Camp: How to Resolve Conflict, Satisfy Customers, and Make Better Deals: Ed Brodow form Amazon.

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  • Powerful Conversations: How High Impact Leaders Communicate: Phil Harkins

    • Filed under: Business

    Powerful Conversations: How High Impact Leaders Communicate: Phil Harkins

    Editorial Reviews

    For the first time in one comprehensive guide, noted leadership expert Phil Harkins shares the powerful conversation techniques he has been studying and using for years with many top executives from Fortune 500 companies such as Kraft, Xerox, and Morgan Stanley. Over the years, these techniques have proven to improve the growth and productivity of dozens of companies by helping high-impact leaders attain new levels of work. Powerful Conversations, Harkins illustrates, are neither mystical nor unattainable. Harkins outlines the processes to follow to eliminate communication barriers to foster learning and growth. He explains why and how powerful conversations are effective tools - and how to use and measure them to know when you’ve had a productive powerful conversation. He also addresses other key topics, including: the five kinds and 10 types of powerful conversations; when and where to have powerful conversations; how to avoid bad conversations that destroy relationships. Packed with real-life examples from great leaders and communicators such as Jack Welch, Oprah Winfrey, and Howard Schultz, Harkins provides a step-by-step blueprint for mastering the craft of powerful, productive conversations. His program is one that all leaders - from team leaders to CEOs - will learn from and follow for years to come.

    From the Back Cover
    All Leaders Talk. It Is The Power of Their Talk That Determines Whether They Win Or Lose. “Phil Harkins has it exactly right. To be a leader is to communicate powerfully - as he does in this thoughtful book.” - Robert B. Reich, Professor of Social and Economic Policy, Brandeis University. “Powerful Conversations have made a real difference in the effectiveness of the Operations Senior Leadership Team. We are delivering unprecedented results thanks to the clearer communication and improved working relationships.” - Larry Gundrum, Senior Vice President, Kraft Foods. “Powerful Conversations is a thoroughly terrific book combining vivid stories, acute insights, and penetrating observations into an original and compelling look at the ways in which successful leaders communicate with their followers. It should be widely read for lessons, prescriptions, and sheer pleasure.” - Doris Kearns Goodwin, Historian and Biographer. “In my business, Powerful Converstaions are leading to believability and a growing sense of achievability by our employees that they can drive a massive agenda for change.” - Linda Coughlin, Managing Director, Scudder Kemper Investments, Inc. “In a fast forward world, candor and clarity are prerequisites for success. Powerful Conversations is a must-read book for leading into the 21st century.” - Steve Ozonian, Chairman and CEO, Prudential Real Estate and Relocation Solutions. “A powerful guide, both savvy and wise, to emotional intelligence in action. Phil Harkins has given us an essential handbook for leaders at any level.” - Daniel Goleman, Author, Working with Emotional Intelligence.

    Order Powerful Conversations: How High Impact Leaders Communicate: Phil Harkins form Amazon.

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  • Everyone’s Money Book: Jordan E. Goodman

    • Filed under: Recommended

    Everyone's Money Book: Jordan E. Goodman

    Editorial Reviews

    From Publishers Weekly
    This massive effort to provide every bit of financial information of possible use to all is a daring concept. The authors promise guidance here for each stage of life from age 20 to 70. Admirably clear and complete explanations of stocks, bonds, mutual funds, etc. and the more sophisticated puts, calls, options–along with home-buying, insurance, college funding advice–constitute a financial education that could take years at business school. Goodman is a Wall Street correspondent for Money magazine and an NBC-TV analyst, Bloch hosts Talking Money on TV and radio. 100,000 first printing; $200,000 ad/promo; Fortune Book Club alternate; author tour.
    Copyright 1993 Reed Business Information, Inc.
    –This text refers to an out of print or unavailable edition of this title.

    From Library Journal
    This cassette does not live up to its billing. It’s not everything one needs to know about maximizing returns on cash, picking winning stocks, selecting mutual funds, or investing in real estate. Instead, it’s a very basic primer that essentially offers definitions of key financial terms from the previously mentioned four areas. The best advice given is that the investments one makes should vary according to one’s situation. Overall, this program might benefit the rank novice but not the serious investor. The authors narrate their work well, but conclude with a gratuitous advertisement for a financial newsletter. Only the largest collections need consider.
    James Dudley, Copiague, N.Y.
    Copyright 1994 Reed Business Information, Inc.
    –This text refers to an out of print or unavailable edition of this title.

    Order Everyone’s Money Book: Jordan E. Goodman form Amazon.

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  • Make Winning a Habit: 20 Best Practices of the World’s Greatest Sales Forces: Rick Page

    • Filed under: Recommended

    Make Winning a Habit: 20 Best Practices of the World's Greatest Sales Forces: Rick Page

    Editorial Reviews

    A master of the complex sale and a bestselling author, Rick Page is also one of the most experienced sales consultants and trainers in the world. Make Winning A Habit defines the gap between what companies know to do and how they consistently perform.

    Page clearly identifies five “Ts” of transformation: Talent, Technique, Teamwork, Technology and Trust. These five elements, when fully developed and integrated into the sales and marketing organization, begin to create the habit of winning over customers in every industry. Stories of successes-and failures-from members of prominent companies help you apply the five “Ts” to your company’s culture, and point the way to more effective plans for motivating employees, building and coaching winning teams, and improving hiring processes.

    Then, with the use of Page’s assessment scorecard, you can compare your company with some of the strategies and practices of the best sales forces in the world. Designed to gauge your organization’s effectiveness and further develop breakthrough sales growth, this scorecard highlights your strengths and weaknesses, helping you bridge the gap between where you are and where you need to be.

    You’ll also learn about:

    • The “Deadly Dozen” (pains sales managers feel today) and how they can kill business
    • A ten-point process for identifying and hiring nothing less than “A” players
    • The 8 “ates” of managing strategic accounts and how they will maximize revenue and elevate relationships
    • How to identify and correct the six most common areas of poor individual sales performance

    With Make Winning A Habit, you’ll discover the obstacles between you and the consistent sales performance you can achieve-and find the tools to not only make success a habit, but one that will keep growing with your business.

    From the Back Cover

    Breakthrough Techniques for Making Consistent Sales Growth A Habit

    In today’s competitive sales environment making quota is not enough. You need a strategic blueprint that will empower you to get ahead of your competition and closer to your true potential as a sales force. Rick Page, author of the bestselling Hope Is Not a Strategy and one of the most sought-after sales consultants in the world, is about to show you the way.

    In Make Winning a Habit, Page identifies five universal areas of sales effectiveness-Technique, Technology, Talent, Teamwork and Trust-and demonstrates how they are applied differently to the four levels of sales strategy: Individual Skills, Opportunity Management, Account Management, and Industry/Market Messaging. The result is over 20 best practices from the top sales organizations around the world. Page then shows you how to take these practices and turn them into winning results.DISCOVER HOW TO:

    • Rate your organization with the scorecard and see how your sales efforts really stack up against the competition
    • Close the gap between what you knowto do and howyour organization is actually performing
    • Build a closed-loop feedback system of new sales metrics to give you perpetual sales advantage
    • Leverage yourself as a management team through more effective coaching and strategy sessions
    • Integrate your sales methodology into your forecasting system to give you greater accuracy, better coaching, and fewer unpleasant surprises

    Research shows it takes an individual 21 days to form a habit. For an organization, it takes one to two years of consistent and persistent reinforcement to create organizational habits. No one has that kind of time to spend. Make Winning a Habit gives you the competitive selling edge you need-right now.

    Order Make Winning a Habit: 20 Best Practices of the World’s Greatest Sales Forces: Rick Page form Amazon.

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  • 22 Keys to Sales Success: How to Make It Big in Financial Services: James M. Benson, Paul Karasik

    • Filed under: Recommended

    22 Keys to Sales Success: How to Make It Big in Financial Services: James M. Benson, Paul Karasik

    Editorial Reviews

    Review
    “A ‘must read’ for new sales professionals and a ‘you better read’ for seasoned sales professionals.” — Albert J.

    “Provides the next generation of producers and leaders the tools they need to be successful in this ever-changing industry.” — David Stertzer, Executive Vice President, Association for Advanced Life Underwriting (AALU)

    “This belongs on the shelf for every sales professional in the financial services business.” — Robert B. Plybon, Plybon & Associates, and past president, Million Dollar Round Table

    In the past few years, the financial industry has undergone dynamic structural changes that have deeply affected the sales process. Bruised by market volatility, today’s consumer is skeptical and demands more for less. You need fresh approaches to sell in today’s tough marketplace.

    Here are the 22 Keys that can help any financial professional make more money, work less, and maximize their potential. Industry leaders James Benson and Paul Karasik combine their personal experience with the shared wisdom of the masters. Each key contains proven, actionable sales guidelines, including:

    * The four primary fears that could destroy your sale—and how to help your prospects overcome them * The nine most effective strategic approaches to “target marketing” success * Five guidelines for qualifying prospects more effectively * Sixty-five ways to snap a sales slump * Ten ways to get your clients to say “Yes” * Four simple steps to generate new business with current clients * Five guidelines for overcoming objections * Six sample scripts to make your closing ratios soar

    Whether you’ve been in business for years or are just beginning, each key will unlock a new door on your path to sales success.

    Order 22 Keys to Sales Success: How to Make It Big in Financial Services: James M. Benson, Paul Karasik form Amazon.

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