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Editorial Reviews

Now more than ever, American companies are experiencing a nagging feeling that they could be doing much better. Globalization, digitization, and the development of cellular technology have increased competition by leaps and bounds. As a consequence, skating by on marginal performance isn’t enough. It’s time for businesses to find the tools that will help them excel. A turnaround expert, Marvin Davis has made a career out of transforming underperforming companies. He assesses their mistakes, issues a diagnosis, and has helped allay the fears of many CEOs across the country — leaving businesses more efficient and ultimately more competitive.

In Take No Prisoners, he gives hard-line, tough-love solutions to the real and difficult problems that hinder profitability. By addressing issues that may at first seem too messy or dangerous, companies can learn how to truly improve performance, increase profits, and boost cash flow. Companies shouldn’t wait until they are in dire straits to make changes; they can alleviate many problems if they act now and meet them head-on. Through real-life examples of corporations who have made these solutions work successfully, Take No Prisoners tells American companies the truth about the state of their business, and how to make it even better.

Book Description

Now more than ever, American companies are experiencing a nagging feeling that they could be doing much better. Globalization, digitization, and the development of cellular technology have increased competition by leaps and bounds. As a consequence, skating by on marginal performance isn’t enough. It’s time for businesses to find the tools that will help them excel. A turnaround expert, Marvin Davis has made a career out of transforming underperforming companies. He assesses their mistakes, issues a diagnosis, and has helped allay the fears of many CEOs across the country—leaving businesses more efficient and ultimately more competitive.

In Take No Prisoners, he gives hard-line, tough-love solutions to the real and difficult problems that hinder profitability. By addressing issues that may at first seem too messy or dangerous, companies can learn how to truly improve performance, increase profits, and boost cash flow. Companies shouldn’t wait until they are in dire straits to make changes; they can alleviate many problems if they act now and meet them head-on. Through real-life examples of corporations who have made these solutions work successfully, Take No Prisoners tells American companies the truth about the state of their business, and how to make it even better.

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Editorial Reviews

A new paradigm in facility management

A unique, just-in-time resource from profession leader Eric Teicholz, Facility Design and Management Handbook empowers you to make your facility state of the art. Packed with tips from U.S. and international case studies from government, health care, retail, finance, manufacturing, and academia, this guide gives you access to the productivity tools, technologies, and stratagems that have revolutionized the field in the last five years, helping you to:
Find the best, most cost-effective solutions for issues from “greenness” and sustainability to disaster recovery and technology integration
Use new tools for space and asset allocation, project management, process coordination, and systems integration
Improve accuracy in financial forecasting, budgeting, architectural and interior design planning, and market research
Create cost-effective “smart” buildings with state-of-the art security, energy management, lighting strategies, and maintenance efficiency
Discover innovative solutions for human resources needs
Integrate the Internet into your management program
Automate nearly all your tasks for major productivity gains
Apply benchmarking standards and other measurements that demonstrate and assure facility management productivity

Accompanying time-saving, efficiency-boosting CD-ROM is loaded with sample documents—from budgets, schedules, plans to cost-benefit analyses, checklists, forms and audits; standards for communications and database, integration, building and construction, CAD conventions; Web links and other resources.

From the Back Cover
A new paradigm in facility management This unique, just-in-time resource from profession leader Eric Teicholz empowers you to make your facility state of the art. Facility Design and Management Handbook features the productivity tools, technologies, and stratagems that have revolutionized the field in the last five years.

*Bring your business up to speed with new tools that mesh design, needs, and budgets
*Plan, design, and manage cutting-edge facilities for all types of businesses with greater efficiency and effectiveness
*Find the best, most cost-effective solutions for issues from “greenness” and sustainability to disaster recovery and technology integration
*Use new tools for space and asset allocation, project management, process coordination, and systems integration
*Improve accuracy in financial forecasting, budgeting, architectural and interior design planning, and market research
*Create cost-effective “smart” buildings with state-of-the art security, energy management, lighting strategies, and maintenance efficiency
*Discover innovative solutions for human resources needs such as telecommuting
*Integrate the Internet into your management program
*Automate nearly all your tasks for major productivity
*Get tips from U.S. and international case studies from government, health care, retail, finance, manufacturing, and academia
*Apply benchmarking standards and other measurements that demonstrate and assure facility management productivity

Complete with a time-saving CD-ROM loaded with forms, sample documents, and more, Facility Design and Management Handbook is an essential for facility, building, and real estate managers. You’ll be amazed that you ever managed without it.

Efficiency-Boosting CD-ROM Sample documents—budgets, schedules, plans, cost-benefit analyses, checklists, forms, audits, more Standards—communications and database, integration, building and construction, CAD conventions; more Web links—to vendors, organizations, educational programs, domestic and international publications, and other resources References—complete listing of helpful sources

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Editorial Reviews

From the former F-15 fighter pilot and CEO of one of
Inc.’s 500 fastest-growing companies: a
hard-hitting primer on performance excellence
in the workplace — military style

According to former U.S. Air Force pilot-turned-management guru James D. Murphy, businesses need to take a lesson from the American military’s fighter pilots. While F-15s, F-16s, and F/A-18s are the ultimate aerial combat machines, they are entirely dependent on the men and women who fly and maintain them. At Mach 2, the instrument panel is screaming out information, the horizon is a blur, the wingman is occupied, the pilot’s busy, the jet is hanging on the edge — and yet fighter pilots routinely handle the stress. It’s not much different in today’s fast-paced, unforgiving world of business. One slipup and the company is bankrupt before the employees know what hit them.

What works on the squadron level for F-15 pilots will also work for your marketing team, sales force, or research and development group. By analyzing the work environment and attacking its centers of gravity in parallel, you’ll begin to utilize the Plan-Brief-Execute-Debrief-Win cycle that makes up Flawless Execution. The result will make a rapid impact on your business’s future success. Developed over the course of nearly fifty years, the rigorous practice of Flawless Execution has helped U.S. fighter squadrons reduce their mistake rate, cut casualties and losses of equipment, and rack up an envious victory record. Through Afterburner’s multimedia seminars conducted by “Murph” and his fellow pilots-turned-businesspeople, businesses have benefited by adopting the techniques, systems and strategies of America’s Top Guns. Now, with Flawless Execution, you can too.

About the Author

James D. Murphy is the CEO of Afterburner, Inc., a consulting firm he founded in 1996 after four years in sales management and eight years as an F-15 fighter pilot. Murphy is also the author of Business Is Combat, and lives in Atlanta, Georgia.

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Editorial Reviews

Review
“..fascinating..”
(Financial Times, 19 Janaury 2002)

Science reassures, art disturbs (Proverb)
This intriguing exploration of underlying forces in decision making takes as its starting point a wealth of high profile decision disasters. In brilliantly readable analyses, Helga Drummond shows how better awareness of the inherent uncertainties of the decision making process could have made the outcomes very different.
Examples showcased include:
The Hatfield rail crash
The Kursk submarine disaster
The Challenger disaster
The year 2000 fuel crisis
The WWII Dardanelles expedition
The Barings Bank collapse
The Taurus Stock Exchange Project The Hillsborough tragedy
The King’s Cross underground fire
The Millennium Dome
This entertaining yet instructive book offers new insight into the realities of decision making, and shows how you can confront them to improve your prospects of success.

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Editorial Reviews

Review
Praise for the First Edition

“An invaluable reference for the modern project manager. It represents a sharp break with the ‘PERT-only’ era, capturing the latest theory and practice of the project management art.”
–William W. Bahnmaier, Col., USMC (retd), former department chair, Principles of Project Management Division, Defense Systems Management College

“Experienced project managers, newly appointed managers, and professionals of any kind who work in modern organizations where business reengineering, cross-functional teams, and customer satisfaction are key to their success will appreciate the insights and practical project management experience shared in Dr. Frame’s book.”
–Gus Crosetto, director of training and development, Fannie Mae

“Dr. Frame is again right on target. Dealing effectively with rapid change, possessing a strong customer orientation, and the ability to know what to do and then to do it. These are all key elements to be a successful project manager today. A recommended read for all those in project management.”
–Carmen Quatrochi, Wireless Project, AT&T Network Systems, Management Director

Review
Praise for the First Edition

“An invaluable reference for the modern project manager. It represents a sharp break with the ‘PERT-only’ era, capturing the latest theory and practice of the project management art.”
–William W. Bahnmaier, Col., USMC (retd), former department chair, Principles of Project Management Division, Defense Systems Management College

“Experienced project managers, newly appointed managers, and professionals of any kind who work in modern organizations where business reengineering, cross-functional teams, and customer satisfaction are key to their success will appreciate the insights and practical project management experience shared in Dr. Frame’s book.”
–Gus Crosetto, director of training and development, Fannie Mae

“Dr. Frame is again right on target. Dealing effectively with rapid change, possessing a strong customer orientation, and the ability to know what to do and then to do it. These are all key elements to be a successful project manager today. A recommended read for all those in project management.”
–Carmen Quatrochi, Wireless Project, AT&T Network Systems, Management Director

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Editorial Reviews

From Library Journal
This is one of two collections of writings (with Seeker and Servant, Jossey-Bass, 1996) by former AT&T chief Greenleaf published posthumously under the auspices of the Robert K. Greenleaf Center for Servant Leadership in Indianapolis. Greenleaf has written extensively on “servant leadership” dealing with the uses, legitimacy, and requisite ethical constraints of power in daily life. These writings comprise a significant portion of Greenleaf’s nonspiritual work. The first section, intended for young people, examines the “Ethic of Strength,” while the essays on aspects of power, management, and organizations in the second section examine the practice of leadership. The book closes with a conversation with Greenleaf on the development of his thought, which has deeply influenced today’s management writers. In a work of such scope, there are overlaps of coverage and points where the author’s recommendations go beyond logical conclusions, but on the whole this is well worth the effort to explore it. A fine book that needs to be in academic, public, and corporate libraries.?Littleton M. Maxwell, Univ. of Richmond, Va.
Copyright 1996 Reed Business Information, Inc.

From Booklist
When he retired in 1964, Greenleaf was director of management research at AT & T, where he spent most of his career working in organizational research and development and in management education. He felt that the role of the organizational leader was fulfilled by serving employees, customers, and community. Similar ideas are popularly expressed today by writers who continue to credit Greenleaf, such as Peter Block, author of Stewardship (1993). After he retired, Greenleaf established the Center for Applied Ethics to promote his philosophy. Now called the Robert K. Greenleaf Center, it is headed by Larry Spears, who last year edited Reflections on Leadership, an homage to Greenleaf consisting of essays by such notables as M. Scott Peck and Peter Senge, and who has also edited the work reviewed below. Spears and Don Frick, an archivist for the center, have pulled together this collection of Greenleaf’s writing, which features his seminal “Ethic of Strength.” Also included are a number of essays, a series of lectures delivered at Dartmouth, and excerpts from a series of conversations Greenleaf had in 1986 with colleague Dr. Joseph DiStefano. David Rouse

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Editorial Reviews

From Publishers Weekly
Looking for competitive advantages, service businesses seek to provide “seamless service” to consumers, a goal often undermined by employee indifference and independence, reliance on outmoded industrial management policies and mindless bureaucracies, according to the authors. How can firms create effective service cultures and customer partnerships? Drawing on numerous case studies (the Disney parks, the Florida Marlins) and 53 guidelines, Schneider, professor of psychology at the Univ. of Maryland, and Bowen, associate professor of management at Arizona State, argue that companies must refocus their procedures to meet today’s customer expectations, develop innovative organizational structures and train and motivate employees to forge “an unbeatable combination across the organization’s customer, boundary, and coordination tiers.” A no-nonsense guide interspersed with tips for service firms. Illustrations.
Copyright 1995 Reed Business Information, Inc.

From Library Journal
Schneider and Bowen, university professors of psychology and management, respectively, combine theories of human resources, marketing, and management in this practical, timely, how-to guide to competing successfully in service operations. They take a holistic approach to their discussion, presenting more than 50 “rules” of the service game that companies must address simultaneously in order to achieve success. These rules cover such areas as focusing on the needs of the customer; using state-of-the-art practices in hiring, training, and rewarding employees; and adopting a “service logic” throughout the organization. The rules that Schneider and Bowen have come up with are not new or innovative; the value of the book lies in their integration. The authors use many examples from real companies to illustrate these principles. Recommended for both lay readers and specialists.
Gary W. White, Pennsylvania State Univ., Harrisburg
Copyright 1995 Reed Business Information, Inc.

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Editorial Reviews

Re-energizing The Corporation is built on the groundbreaking 3e leadership model which makes sense of the three Es of Envisioning, Engaging and Executing. By understanding and following the model, you will be able to create compelling pictures of the future of your organization; build a following of individuals committed to getting the vision into reality; and maximize team performance to deliver on your dream.

From the Inside Flap
“The work environment is continually changing and the pace of that change shows no sign of slowing. We recognise that the only way that we can hope to cope with this speed of change is by having great people working in our organisation, well led, engaged and doing their best work. The ideas presented in this book have been the foundation of the work that we have been doing and have made a substantial contribution to our business’.” Roy White, Vice President, Human Resources, Sony Europe

“This book addresses an issue that is fundamental to the success of a business but often misunderstood. The authors have combined theory, insight, practical tools and examples in a way which will help budding leaders make change happen.” James Cullens formerly Group HR Director, BOC Group plc and Linde AG

“Wilcox and Ridderstråle have written an important book about leadership and change. Leaders create change, managers maintain the status quo. Leaders courageously challenge the firm to change before change becomes the only remedy for firm survival. Not only must leaders confront all stakeholders with an alternative vision, but, more importantly, they must act fearlessly by not protecting the few at the risk of the many. The book demonstrates how to accomplish these daunting tasks. …A vital prescription for all firms, and a delight to read.” Richard W. Beatty, Professor of Human Resource Management, Rutgers, The State University of New Jersey Core Faculty member, University of Michigan School of Business, Executive Education Center

“This is a highly readable book that links insight to practical application through a series of ‘bright ideas’ and examples drawn from business to entertainment. Re-energizing the talent in any business in order to make change happen rapidly is a goal for all of us and I believe this book can help any reader apply successful techniques to achieve their goals.” Michael Chivers, Vice President, Human Resources, Sony Ericsson

“The challenge of change to a business can seem overpowering to the individual. Some years ago Jonas Riddestråle inspired me with the idea of building ‘Islands of Funk’ from inside one division of Sony Corporation. If you have a passion to lead and succeed then use Ridderstråle and Wilcox’s Re-energizing the Corporation as your guidebook.” Miles Flint formerly CEO, Sony Ericsson

“Ridderstråle and Wilcox have set out to write a book that is both inspiring and practical – and have succeeded. Re-energizing the Corporation is a written in an easy style that departs from most management books in that it is accessible and entertaining while at the same time compelling. Anyone leading change in the organisation needs to read this book.” Paddy Miller, Professor of Managing People in Organizations, IESE Business School, University of Navarra

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Editorial Reviews

How to Succeed at Retail presents a winning template for action that can apply to traditional brands and retailers alike. Twenty-five international case studies demonstrate success in action, explaining how the world’s most successful brands sell themselves to today’s increasingly demanding shoppers. The messages and lessons apply to any and every business, making this essential reading for CEOs, brand managers, sales managers, marketing managers, retail managers, and students of retail studies, marketing, and business.

About the Author

Keith Lincoln has worked in international communications and branding for nearly thirty years with Gillette, Nike, and LEGO.  He co-authored How to Succeed at Retail (2007) and Retailization (2006), which is now in its third printing and has been translated into Japanese, Danish, Russian, and Chinese.

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Editorial Reviews

Based on the set of managerial competencies specially developed by the American Management Association for a new core management curriculum, The AMA Guide to Management Development provides readers with a comprehensive understanding of how to continually develop managers throughout their entire organization. The book considers every factor important in management development, and features in-depth information on topics including:

* The five major categories of competencies, including business knowledge and the ability to lead and manage change and innovation * The specific skills needed, including communication skills and people management skills * Alternative methods organizations may use to develop managers, including different types of training and evaluation of learning effectiveness

Management development is a crucial task for every enterprise. This book gives readers the guidance they need to make sure that both current and future managers have the abilities their organizations need to prosper.

Book Description

Based on the set of managerial competencies specially developed by the American Management Association for a new core management curriculum, The AMA Guide to Management Development provides readers with a comprehensive understanding of how to continually develop managers throughout their entire organization. The book considers every factor important in management development, and features in-depth information on topics including:

• The five major categories of competencies, including business knowledge and the ability to lead and manage change and innovation

• The specific skills needed, including communication skills and people management skills

• Alternative methods organizations may use to develop managers, including different types of training and evaluation of learning effectiveness

Management development is a crucial task for every enterprise. This book gives readers the guidance they need to make sure that both current and future managers have the abilities their organizations need to prosper.

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